Fujitsu FSP:GBCC00Z00FRDT6 extension de garantie et support

Fujitsu Support Pack and ServiceContract Software In addition to its cutting-edge products, Fujitsu offers standardized Product Support Services that are sold at the point of sale or any time during product life cycle. Fujitsu offers support for Fujitsu and Partner branded software products. It comprises the diagnosis of software incidents, the provision of workarounds and/or the right to receive error corrections, updates and upgrades, as applicable. Software support is provided remotely. The availability of error corrections, updates and upgrades as well as the right to receive them depends to the lifecycle policy of the respective licensor and is detailed in the software-specific Technical Appendix to the data sheet. Fujitsu Support Pack is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 8 years. Before expiry, the service period can be extended by purchasing a corresponding follow-on Support Pack." Collect & Return Warranty The reported fault will be analysed by Fujitsu. If a remote fix is not possible and the hardware has to be repaired, the defective device will be collected from the customer and brought to a qualified service point (service partner or repair centre) for repairs. The respective collect and return procedure may differ from country to country. The collection is realized either -by a pick-up by one of Fujitsu's repair logistics providers. The defective device will be collected from the customer’s address (at the main entrance, if not otherwise agreed). The customer has to adequately package the defective device before collection unless he has been advised by the help desk that the logistics provider will use its own transit boxes to transport the device, -or by a waybill / prepaid delivery label for the customer to coordinate the collection at his discretion. The customer has to adequately package the defective device before collection. After completion of the repair the device will be returned to the customer’s premises. Service time 9x5 - Local business days and local business hours except legal public holidays